Legal
Terms and Conditions for Photo Booth Service
We value your trust in our services. These are the terms that govern a photo booth booking with us. If anything here is unclear, ask us before you book — we would much rather explain it in advance.
Last updated May 2025.
1. Pre-event site visit
A site visit, arranged by Fotobooth.mu, is mandatory at least a few weeks prior to the event. This allows us to identify a secure setup location for the photo booth. Failure to comply with this and the conditions below absolves Fotobooth.mu from any related liabilities.
2. Photo booth location requirements
- The space should be at least 3×3 meters, though 5×5 meters is optimal.
- The client is responsible for ensuring the space is available and informing the venue of our presence.
- The setup area should be indoors or shielded from adverse weather and potential hazards. If under a tent, it must be professional-grade, anchored securely, and closed on at least three sides. Gazebos should protect against rain and wind.
- The ground should be insulated, preferably with a wooden pallet, to prevent electrostatic hazards.
- If the distance from parking to the event location exceeds 50 m, the organizer must provide transportation assistance for our equipment.
- An AC power socket (13 AMP – UK or French model) within 20 m of the booth is required.
- Ideally, the booth should be set up in a corner to minimize disruption to guest movement.
Non-compliance with these conditions may result in deployment cancellation, incurring a 25% cancellation fee of the booking invoice.
3. Payment & booking
- A 50% deposit confirms your booking.
- The balance is due 7 days before the event.
- Failure to complete payment 7 days prior may result in booking cancellation, subject to our cancellation policy.
4. Cancellation policy
- Cancellations 45 days prior incur a 15% fee.
- Cancellations 30–45 days prior incur a 30% fee.
- Cancellations 15–30 days prior incur a 40% fee.
- Cancellations 7–15 days prior incur a 60% fee.
- Cancellations within 7 days of the event incur a 100% fee.
5. Photo design selection
- Choose between a custom template or our selection of software library templates.
- After paying the deposit, you'll access our template library. Select and inform us of your choice by latest 7 days before the event.
- Provide any necessary high-resolution images or logos 7 days prior.
- We offer 3 artwork versions (1 proposal, 2 revisions). Additional revisions cost Rs 1,200 each and won't be accepted within 72 hours of the event.
6. Photo print size
Photos are 6″ × 4″, equivalent to postcard size.
7. Digital photo storage
Access and download event photos from our secure cloud portal for up to 2 years. Extended storage is available for Rs 7,500/year.
8. Damages & liabilities
In the event of equipment damage due to guest/client negligence, unstable electrical supply, or non-compliance with our operational conditions, the client will be charged a damage fee of up to MUR 95,000. This fee must be paid to Tidal Spark Ltd within 10 working days of the event date.
Questions
If anything above needs clarifying for your specific venue or event, email hello@fotobooth.mu before booking. The FAQ covers the practical side of the same ground in plainer language.