We value your trust in our services. To ensure clarity and mutual understanding, we’ve structured our terms and conditions in a FAQ format. Should you have further questions, please don’t hesitate to contact us.
1. Pre-Event Site Visit
- A site visit, arranged by Fotobooth.mu, is mandatory at least a few weeks prior to the event. This allows us to identify a secure setup location for the photo booth. Failure to comply with this and the conditions below absolves Fotobooth.mu from any related liabilities.
2. Photo Booth Location Requirements
- The space should be at least 3×3 meters, though 5×5 meters is optimal.
- The client is responsible for ensuring the space is available and informing the venue of our presence.
- The setup area should be indoors or shielded from adverse weather and potential hazards. If under a tent, it must be professional-grade, anchored securely, and closed on at least three sides. Gazebos should protect against rain and wind.
- The ground should be insulated, preferably with a wooden pallet, to prevent electrostatic hazards.
- If the distance from parking to the event location exceeds 50m, the organizer must provide transportation assistance for our equipment.
- An AC power socket (13 AMP – UK or French model) within 20m of the booth is required.
- Ideally, the booth should be set up in a corner to minimize disruption to guest movement.
- Non-compliance with these conditions may result in deployment cancellation, incurring a 25% cancellation fee of the booking invoice.
3. Payment & Booking
- A 50% deposit confirms your booking.
- The balance is due 7 days before the event.
- Failure to complete payment 7 days prior may result in booking cancellation, subject to our cancellation policy.
4. Cancellation Policy
- Cancellations 45 days prior incur a 15% fee.
- Cancellations 30-45 days prior incur a 30% fee.
- Cancellations 15-30 days prior incur a 40% fee.
- Cancellations 7-15 days prior incur a 60% fee.
- Cancellations within 7 days of the event incur a 100% fee.
5. Photo Design Selection
- Choose between a custom templates or our selection of software library templates.
- After paying the deposit, you’ll access our template library. Select and inform us of your choice by latest 7 days before the event.
- Provide any necessary high-resolution images or logos 7 days prior.
- We offer 3 artwork versions (1 proposal, 2 revisions). Additional revisions cost Rs 1200 each and won’t be accepted within 72 hours of the event.
6. Photo Print Size
- Photos are 6″ x 4″, equivalent to postcard size.
7. Digital Photo Storage
- Access and download event photos from our secure cloud portal for up to 2 years. Extended storage is available for Rs 7500/year.
8. Damages & Liabilities
- In the event of equipment damage due to guest/client negligence, unstable electrical supply, or non-compliance with our operational conditions, the client will be charged a damage fee of up to MUR 95000. This fee must be paid to Tidal Spark Ltd within 10 working days of the event date.